Robynbeeston is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure and dispose of your personal information. You can get a copy of the APP from The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is personal information and why do we collect it?
This is information or opinion which identifies an individual. Examples of personal information we collect includes names, addresses, email addresses, and phone numbers.
Personal information is obtained in many ways including email, via our website www.robynbeeston.com.au, other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your personal information for the primary purpose of providing:
- our services to you
- information to our clients
We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
This is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained
- for a secondary purpose directly related to the primary purpose
- with your consent, or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your personal information may be disclosed in several circumstances including:
- third parties where you consent to the use or disclosure
- where required or authorised by law.
Security of personal information
Your personal information is stored to reasonably protect it from misuse and loss and from unauthorized access, modification, or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your personal information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information. To protect your personal information, we may require identification from you before releasing the requested information.
Maintaining the quality of your personal information
We care about your personal information being up to date. We will take reasonable steps to make sure your personal information is accurate, complete, and up to date. If you find the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
This policy may change from time to time and is available on our website.